Q&A
1.What is minimum consumption?
Low cost refers to the minimum amount of money that can be spent in a karaoke room. Guests are required to spend at or above this minimum amount in the karaoke room. For example, if the minimum spend is 300 euros, the guest needs to spend at least 300 euros on food, drinks or other services.
2.How to book a room?
You can book your room through our official website, by e-mail or directly at the store. The online booking system is simple and convenient, just select the date, time, room type and fill in the relevant information to complete the booking.
3.What are the room rates?
Our room rates vary depending on the size of the room and the time of day. Detailed rates can be found on our website or by calling or emailing our customer service. Rates are usually based on a low hourly rate, and discounts may be available at certain times of the day.
4.How do I play songs using YouTube?
All of our private rooms are equipped with a system linked to YouTube. How to use it is as follows:
· Open the touch screen in your private room and select the “YouTube Search&Fun”
· Use the touch screen keyboard to enter the name of the song or artist you wish to
· Select the corresponding video in the search results and click on it to put it in the
· Wait for the video to play
5.Can I bring my own food and drinks?
To ensure service quality and hygiene safety, bringing in outside food and drinks is not allowed. We offer a wide range of fine dining and beverages to fulfill your needs.
6.Is Wi-Fi available in private rooms?
Yes, all of our private rooms offer free Wi-Fi, so you can always connect to the internet and share your fun time.
7.What languages are the songs available in?
Our song library covers many languages, including Chinese, English, Korean, Japanese and others. You can choose your favorite songs from the library and sing to your heart’s content.
8.Do you offer customized services for birthday parties or other events?
Relatively speaking, we can help and coordinate customized services for birthday parties, company reunions, theme parties and other events according to your needs. Please contact our customer service in advance with your specific needs and we will arrange all the details for you.
9.What specialty drinks do you recommend for the bar area?
Our bar area offers a variety of exquisite cocktails, beer, wine and soft drinks. We especially recommend space-themed cocktails such as the “Bubbly Galaxy” and “Strawberry in No Man’s Land”, which are unique and visually appealing.
10.Can I take photos and videos?
Inside our karaoke, guests can use 35mm equipment and cell phones to take photos and videos to record the good times. However, please note that the personal rights of third parties must be protected at all times, and do not disturb the normal entertainment of other guests, especially in public areas. If there is any infringement of the third party’s personal rights, the photos and videos must be deleted immediately.
11.What about user privacy?
We take the privacy of our users very seriously. Activities in the private rooms are completely private and will not be monitored by any camera equipment. We do not collect or use personal information of our guests without their consent. All staff members have undergone rigorous privacy training to ensure that your personal information and privacy are safe.
12.How can I give feedback if I am not satisfied with the service?
Your satisfaction is our pursuit. If you are not satisfied with our services or have any suggestions, please feel free to give us feedback or leave a message through our official website. We will listen carefully and make timely improvements.
We hope this Q&A can help you better understand our services and look forward to your visit!